Support

Questions about ZELUNA, your subscription, or your account — write to us and a person will read it.

Email zeluna369@gmail.com
We reply within 2 business days. Support is offered in English.

To help us answer quickly, tell us your iPhone model, your iOS version, the app version shown in Settings inside the app, and what you were doing when the problem happened.

Managing your subscription

ZELUNA subscriptions are billed by Apple, so they are managed in iOS rather than in the app. Open Settings › Apple Account › Subscriptions, choose ZELUNA, and you can change the plan or cancel.

Cancelling stops future renewals. You keep access until the end of the period you have already paid for.
Cancel at least 24 hours before the period ends, otherwise Apple charges the next renewal.
Deleting the app or your account does not cancel the subscription. Cancel first, then delete.

Restoring purchases

On a new device, sign in with the same Apple Account you used to subscribe, then tap Restore purchases in the app. If premium content is still locked after that, check that the device is signed in to the correct Apple Account, then email us.

Refunds

Refunds are issued by Apple, not by us. Request one at reportaproblem.apple.com with the Apple Account you purchased with. If Apple declines and you believe there was a billing error, contact us and we will look into it with you.

Deleting your account

Open Settings in the app and choose Delete account. Your authentication account, the data linked to it, and the app data on your device are removed. Purchase records that we are legally required to keep are retained or anonymised as described in the Privacy Policy. Cancel your subscription before deleting, since deletion alone does not stop billing.

Playback and download problems

Audio stops when the screen locks — check that Silent mode is off and that ZELUNA is allowed to play in the background.
Stuttering or slow start — streaming needs a stable connection. Try Wi-Fi, or reopen the app to reconnect.
Content missing or out of date — force quit the app and reopen it so the catalogue refreshes.
Nothing above helps — email us with the details listed at the top of this page.

A note on wellbeing

ZELUNA is a wellness app, not a medical service. It does not diagnose or treat any condition. Consult a doctor before starting breathing or yoga practice if you have a health condition, and stop if you feel unwell. If you are in crisis, contact your local emergency service. Full details are in the Terms of Use.